Obviously, nobody wants to head out on the ocean, rivers or canals if the weather conditions are not suitable to do so. We would all love to be able to predict the weather well ahead of time, but reality dictates that we have to wait until 24 hours before departure to be anywhere near confident of the forecasts (and even then on the odd occasion the BOM will still get it wrong!).

Rain is generally not a reason for cancellation. There are 2 key factors we need to consider. Wind and swell. Depending on how these 2 factors are impacting together will determine if we are able to head out or not on the day.

In the event of your activity being cancelled prior to departure, you can either choose to go on an alternative future date, exchange the amount for a gift voucher, or request the amount paid to be refunded should either of the other 2 options not be suitable/possible.

Unfortunately the answer is no.

Refunds are available only in instances where the trip has not proceeded or where a customer has had to cancel their booking and provided sufficient written notice. 

A trip that has not sighted whales (rare but it does happen) is not eligible for a refund under any circumstance. Our goal is always to give our customers the best opportunity to see whales in their natural environment, but the time of the season, weather (both in the days before and after a trip) and lady luck all play their part in the success of each and every outing.

We are not heading out to a controlled environment to see trained animals. We are heading out into their natural habitat and have to understand that what the whales did yesterday or last week may be very different from what the whales that are about at the time of your trip will without doubt be very different.

We limit our season, a late start and early finish, to give our customers the best chance possible to see whales. But there are simply days where they spend so much time submerged that you do not get to see them. Luckily these days are the exception rather than the rule. And if possible we will often offer some form of discount or free 2nd trip. But this offer remains at The Operator's discretion.