Refund Policy

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Delivery and Refunds

It is Travello Pty Ltd's company policy that no refunds will be offered for any reason, if the refund request is sent to Travello within 24 hours of the tour departure time. This Refund Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners.

  1. Refund policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds.
  2. All refund requests from the customer are also subject to Travello's own refund conditions.
  3. 100% refund is provided if the activity or service is cancelled for any reason by the tour operator, including due to weather, equipment failure or otherwise.

If the customer cancels the tour/booking within 72 hours of the departure and greater than 24 hours prior to the departure, Travello will provide Travello credit to the value of the relevant booking purchase to the customer. This Travello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms. This unique code has a 6 month expiry from the date of issue.

Full cash refunds will only be honoured when the cancellation request has been sent by the customer in excess of 72 hours from the time of departure of the subject tour or if the tour is cancelled by the operator.

If a refund is requested by the customer prior to 72 hours before departure time, Travello will adhere to the Tour Operator's Terms and Conditions and Refund Policy.

Travello's Refund Policy, where applicable, overwrites any Operator's Refund Policy in any region. Where there is overlap between the Operator and Travello Refund Policies - the Travello Pty Ltd Refund Policy will be enforced.

All refunds for any reason, including medical, other than as listed above are at Travello's sole discretion.

Please note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.

Any change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are NO REFUNDS on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.