Welcome to our website. experiences.travelloapp.com is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
The information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
experiences.travelloapp.com does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
In addition, experiences.travelloapp.com shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: • You may print or download contents to a local hard disk extracts for your personal and non-commercial use only • You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern experiences.travelloapp.com’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use.
For the purposes of these terms and conditions:
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and experiences.travelloapp.com’s rights and obligations to each other.
It is an essential pre-condition to you using our website that you agree and accept that experiences.travelloapp.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), experiences.travelloapp.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
All our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website but you will be bound by the same member's terms and conditions.
We handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
Travello's general refund terms are below:
It is Travello Pty Ltd's company policy that no refunds will be offered for any reason, if the refund request is sent to Travello within 24 hours of the tour departure time. This Refund Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners.
If the customer cancels the tour/booking within 72 hours of the departure and greater than 24 hours prior to the departure, Travello will provide Travello credit to the value of the relevant booking purchase to the customer. This Travello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms. This unique code has a 6 month expiry from the date of issue.
Full cash refunds will only be honoured when the cancellation request has been sent by the customer in excess of 72 hours from the time of departure of the subject tour or if the tour is cancelled by the operator.
If a refund is requested by the customer prior to 72 hours before departure time, Travello will adhere to the Tour Operator's Terms and Conditions and Refund Policy.
Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
Travello's Refund Policy, where applicable, overwrites any Operator's Refund Policy in any region. Where there is overlap between the Operator and Travello Refund Policies - the Travello Pty Ltd Refund Policy will be enforced.
All refunds for any reason, including medical, other than as listed above are in our sole discretion.
Please note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
Any change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are NO REFUNDS on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
By purchasing, you agree to reconfirm your booking and pick up time prior to departure as per the details on the order's booking voucher.
Best Price Guarantee
All best price guarantees are subject to review and Travello Pty Ltd's discretion.
Marketing Permissions
By purchasing with Travello and it's subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between experiences.travelloapp.com and the owners of those websites. experiences.travelloapp.com takes no responsibility for any of the content found on the linked websites.
experiences.travelloapp.com’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, experiences.travelloapp.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. experiences.travelloapp.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of experiences.travelloapp.com to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
At experiences.travelloapp.com, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. experiences.travelloapp.com respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
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experiences.travelloapp.com does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
experiences.travelloapp.com may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of experiences.travelloapp.com, its customers or third parties.
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of experiences.travelloapp.com. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
Campervan Hire Rewards
You will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
No cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
Referrals
Referral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
Promotion Codes
East Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
All Promotion codes and vouchers can be cancelled or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello.
All vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit.
Our 'Cashback' rewards program works where you will receive a discount coupon to your email inbox once you have made your booking. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. Cashback is NOT valid on any motorhome or campervan hire. You can not use cashback on this transport option, nor will you receive a cashback reward.
The credit is valid for 2 years. You can only use the cashback code with the same email that was used on the previous purchase.
Cashback codes are to be used for future bookings on new products only. Cannot be used to re-book an existing purchase.
The maximum cashback that you will be automatically rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours.
Minimum spends apply to all cashback codes:
Cash back amount Minimum spend 10: 100 15: 105 20: 140 30: 210 40: 320 50: 400 60: 420 70: 490 80: 560 90: 630 100: 700 110: 770 120: 840 130: 910 140: 980 150: 1050 200: 1400
These terms and conditions represent the whole agreement between you and experiences.travelloapp.com concerning your use and access to experiences.travelloapp.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and experiences.travelloapp.com that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
experiences.travelloapp.com cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded. Bookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal. Last Minute Deals/Top Deals cannot be sold or transferred to another traveller. Travello has the right to remove a Last Minute Deal/Top Deal at any time and for any reason. Last Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal. Last Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal. Limitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
The winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
By posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
THE PRIZE
The winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
ELIGIBILITY
This draw is open worldwide to all customers of Backpacker Deals & Travello.
To be eligible for this draw, customers must meet the following eligibility requirements:
Doing so will automatically enter customers into the draw win.
Only one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
DRAW
Some products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
Terms and Conditions:
Eligibility: The competition is open to Australian residents aged 18 years and above.
Competition Period: The competition begins on 25 August 2023 at 17:00 (AEST) and ends on 7 September 2023 at 12:00 (AEST). The competition will be announced on Backpacker Deals’ Instagram page on 8 September 2023 at 17:00 (AEST)
How to Enter:
To enter, participants must follow @BackpackerDeals on Instagram.
Participants must have a public profile.
Participants must have three (3) friends' Instagram handles tagged in the competition post.
Additionally, participants must share the competition post on their Instagram Stories and tag @backpackerdeals
Posts must be visible throughout the competition period.
Winner Selection:
The winner will be selected randomly from all eligible entries.
The draw will take place on 8 September 2023 at 17:00 (AEST) and will be announced on Backpacker Deals' Instagram page @backpackerdeals
Prize:
One (1) lucky winner will receive an adventure trip for one (1) in Thailand for “Elephant and Islands 18 to 35s Semi-guided Small Group Tour”
The prize includes:
The prize excludes round-trip airfare
The tour is scheduled to depart on 30th September 2023
The winner must be available to travel on the specified dates
Social Media Engagement during the Tour:
The winner is required to make a minimum of 3 social media posts during the Thailand tour.
Each post should showcase their travel experiences and adventures.
In all posts, the winner must tag @BackpackerDeals and use the designated competition hashtag #BackpackerDeals and #BackpackerDealsThailand in the caption.
Rights and Usage of Content:
By entering the competition, participants grant Backpacker Deals the right to repost and share their content on Backpacker Deals' social media platforms, website, and marketing materials.
Privacy:
Personal information collected during the competition will be used for the purpose of conducting the competition and in accordance with the privacy policy.
Publicity:
By entering the competition, participants agree to participate in reasonable publicity if they are selected as the winner. This may include having their name and photo featured on Backpacker Deals' social media and promotional materials.
Liability:
Backpacker Deals is not responsible for any costs, damages, injuries, or losses that may occur as a result of participating in the competition or using the prize.
Disqualification:
Entries that do not comply with the competition's terms and conditions will be disqualified.
Amendment and Termination:
Backpacker Deals reserves the right to amend or terminate the competition at any time without notice.
Governing Law:
The competition is governed by the laws of Australia.
By entering this competition, participants agree to abide by these terms and conditions. This competition is in no way sponsored, endorsed, or administered by, or associated with Instagram.
Name of promotional competition (Promotion)
Travello’s Million Dollar Traveller
Promoter
Travello Trading Pty Ltd ABN: 95 619 075 599
Promoter address
2/121 Newmarket Rd, Windsor, Q 4030
Authorised under these permits/authorisations
NSW - Licence Number: TP/02607
SA - License Number: T23/547
Promotion period starts
Monday, May 1 2023 at 12:01am (AEST)
Promotion period ends
Monday, July 31 2023 at 11:59pm (AEST)
Eligibility requirements
Must be 18 years old or over
Limit on number of entries which can be made by any one person
If entering by email on the campaign landing page, entrants can only enter once.
There is no maximum limit of entries via purchase mechanism.
How to enter
To enter, entrants must:
The cost of accessing the promotional website will be dependent on the entrant’s individual Internet Service Provider.
For method (a) above entries are limited to a maximum of 1 entry per eligible email. This will be completed by filling in the entry form to enter the competition.
There is no maximum limit on entries for method (b) above. They will receive 5 entries for every booking they make during the promotional period.
Entrants who make five separate transactions within the campaign period will automatically receive a ‘Golden Ticket’. This puts the entrant into a second pool of entrants, (i.e. just those who have Golden Tickets). This means a successful entrant can be chosen to be one of the final 2 entrants from both the Golden Ticket pool of entrants and the general pool of entrants.
All ‘manual bookings” (ie booking made through Travello sales/support team) must be paid in full by 31 July to be eligible.
The time of entry will be the time at which the completed online entry form is received by the Competition’s online database. Entries received outside of the Competition Period will be deemed invalid and ineligible to enter the Competition.
For clarity, any reference to prize value(s) where not otherwise stated will always be in AUD
Prizes
For clarity, any reference to prize value(s) where not otherwise stated will always be in AUD.
Major Prize:
One (1) chance to select one out of 100 envelopes where one envelope delivers a $1,000,000AUD prize. If the major prize winner does not select the $1,000,000 AUD, they will be awarded a $10,000 Travello travel voucher to be used on any tour/activity around the world on the Travello platform.
Major Prize: If the drawn Participant resides 100km or more outside of Brisbane CBD, the Promoter will provide transfers and accommodation for the Participant to attend the Game up to the value of $700
Minor Prizes:
There is 1 Major Prize and 4 Minor prizes to be won.
Total prize pool is valued up to $1,019, 000
Details of the prize draw
At the conclusion of the promotion period two (2) entries that satisfy the terms and conditions of entry will be randomly drawn from the pool of entries. One entry from the general pool and one entry from our Golden Ticket Pool. These 2 entrants will be the final 2 for our $1,000,000 draw’
This draw will occur on the 1st of August in Brisbane
A further 3 people will be drawn at this time, they will fill our minor prizes.
This draw will take place on August 7th 2023 and the winners list will be posted on the Travello website and contacted by email/phone.
The ‘final 2’ entrants (for clarity this is the first 2 people drawn) will travel to the destination chosen (TBC) for the final Draw.
These 2 finalists will then have one round of a game of chance to determine who will draw for the final million dollar prize.
Selection of the Winner:
The winner will be chosen via a game of chance in an ‘envelope style’ draw. This will be facilitated, overseen and scrutinized by Loss Adjusting Services Australia who will be in attendance. The final draw will be open to the public and media.
Game Rules:
At the beginning of the Game, there will be one hundred (100) numbered envelopes on display. Only one (1) of the numbered envelopes will contain a promotional message representing the Major Prize, while the remaining ninety-nine (99) envelopes will each contain a promotional message representing the Minor Prize. The Participant or their proxy/representative (“Attendee”) may select one (1) numbered envelope without touching or interfering with any other envelopes on display. The Attendee must indicate their selection by advising the Promoter of the number of the envelope they wish to select. If the Attendee is found to have breached this condition, they will be disqualified. The Attendee is only permitted to select one (1) numbered envelope. If the Participant selects (or their Attendee selects) the envelope containing the promotional message representing the Major Prize, they will win the Major Prize subject to verification by the judges. If the Participant (or their Attendee selects) the envelope containing the promotional message representing the Minor Prize, they will win the Minor Prize subject to verification by the judges.
Odds of Winning:
The odds of winning the Major Prize are 1 in 100. However, the odds of being selected as the Participant may be higher and will depend on the number of entries received.
There is no element of skill in the Competition or determination of the Winner. Times are Eastern Standard Time.
Prize Payment:
The Major Prize Winner will receive the cash prize within 30 days of envelope pick or the same person will win the $10,000 Travello travel voucher within 2 business days. The Minor Prize Winners will receive their prizes within 28 days of validation.
Winner notification website (for publication of winner details)
Prize winners not in attendance (Minor prize winners) will be contacted in writing within seven (7) days of the draw.
Unclaimed prize draw
If needed, to be held at Loss Adjustment Services, Building 2, 185 O'Riordan Street Mascot NSW 2020 Australia on November 21, 2023 at 12 pm AEST.
General
Entry into the promotion is open to all individuals who meet the eligibility criteria outlined in the Particulars, with the exception of directors, contractors, and employees (and their immediate families) of the Promoter, as well as any associated companies, suppliers, agencies, and prize providers. Eligibility requirements must be met at both the time of entry and at the time of prize winner determination.
By entering the Promotion, participants are deemed to have accepted these terms and conditions, which form a part of the entry requirements. If any inconsistency exists between these terms and conditions and any other material related to the Promotion, these terms and conditions shall take precedence.
The Promoter reserves the right to request proof of identity, proof of residency at the prize delivery address, and/or proof of entry or registration ownership to verify the validity of the claim for a prize. Winners who are unable to provide suitable proof will forfeit their prize in its entirety, and no substitute will be provided. The Promoter reserves the right to make this request at its sole discretion.
Entry Period
The Promotion Period is specified in the Particulars. All entries must be received by the Promoter within the Promotion Period. Entries will be deemed received at the time of receipt by the Promoter, not at the time of transmission by the entrant. The Promoter is not responsible for any late, lost, misdirected, delayed, ineligible, incomplete or corrupted entries or for delays in the delivery of entries due to technical disruptions, network congestion or any other reason.
How to Enter
Details on how to enter are provided in the Particulars. Entrants must not tamper with the entry process or engage in any unlawful or improper misconduct that could jeopardize the fair and proper conduct of the Promotion. Entrants must submit an entry that is in accordance with these terms and conditions. Entrants must not use a third party to enter on their behalf, except where necessary due to a disability. Entrants must not engage in conduct that the Promoter deems fraudulent, misleading, deceptive, or damaging to the goodwill or reputation of the Promotion and/or the Promoter.
The Promoter reserves the right to disqualify any entrant found to have breached these terms and conditions, including the above clause. If an entrant is disqualified, their entries will be invalidated, any claim to a prize will be invalidated, and the entrant must immediately return any awarded prize to the Promoter if they have already received one before being disqualified.
Drawing and Notification of Winner:
The winning entry/entries that comply with these terms and conditions will be selected as per the Particulars. In the event that a draw is scheduled on a public holiday, it will be conducted on the next business day. The Promoter's decision is final, and no correspondence will be entertained regarding the result or any other decisions taken in relation to the Promotion.
The major prize winner will be at the draw in person. The other minor prize winner will be notified via email or telephone within seven days of the draw. The names of the winners, identified by their first initial, surname, and postcode, will be published on the Winner Notification website mentioned in the Particulars, approximately ten days after the draw. The names will remain on the website for at least 30 days
The prizes will be awarded to the winner/s named in the winning entry/ies. However, if there is a dispute, the prize will be awarded to the account holder of the entry mechanism used to submit the entry (i.e. mobile phone account holder or landline account holder). If an entrant's contact details change during the Promotion Period, the entrant must notify the Promoter. A request to access or modify any information provided in an entry should be sent to the Promoter.
In accordance with State Regulation, an unclaimed prize draw will take place as set out in the Particulars. The winner/s of the unclaimed prize draw will be notified via email or telephone within two days of that draw.
Prize on Offer:
The prizes offered are as specified in the Particulars. Unless expressly stated otherwise, the prize values are based on the recommended retail prices at the time of the initial publication of these terms and conditions (inclusive of GST). The Promoter will not be responsible for any change in prize value between the time of publication and the ultimate prize redemption date.
As accepting the prize may have tax implications, it is recommended that the winner seeks independent financial advice. The prizes cannot be exchanged, transferred, or redeemed for cash. The winner must comply with all conditions of use of the prize and the requirements of the prize supplier. The winner is responsible for confirming these conditions with the prize supplier or any other relevant third party.
The winner/s may be required to sign a legal release in a form determined by the Promoter at its absolute discretion as a condition of accepting the prize.
By entering the competition, all entrants agree to be photographed by or on behalf of the Promoter during the envelope selection and leading up to it. The entrants and their companions agree not to sell or provide their story and/or photographs related to the prize to any media or organization without the Promoter's prior written consent. The Promoter may use any of these photographs, together with the winners' names and state of residence, to promote the Promoter or the Promotion.
If the Particulars specify a time/date by which the Prize must be taken, the winner must claim the prize by that stipulated time/date. Failure to do so will result in the forfeiture of the entire prize, and cash will not be awarded in lieu of the prize.
Prize Conditions
To be eligible for any cash prizes, the name provided by the entrant in their entry must match the name of an eligible bank account where a cheque can be deposited. If the winning entry fails to provide this information, the Promoter may be unable to distribute the prize to the winner.
Additional Terms and Conditions
If this Promotion is unable to proceed as planned due to factors beyond the Promoter's control, including but not limited to computer virus, tampering, fraud, technical failures, vandalism, power outages, natural disasters, civil unrest, strikes, war, terrorism, epidemics, pandemics, or public health orders, the Promoter reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the competition. Any action taken will be subject to State Regulation.
In the event that the prize is unavailable due to causes beyond the control of the Promoter, including natural disasters, civil unrest, strikes, war, terrorism, epidemics, pandemics, or public health orders, the Promoter reserves the right to substitute the prize for one of equal or greater value, as permitted by State and Territory legislation. Winners must comply with all conditions of use and supplier requirements for the prize. The prize must be accepted as stated, and no compensation will be paid if the winner is unable to use it.
If the prize includes attendance at an event that is cancelled due to factors beyond the control of the Promoter, including pandemics, epidemics, public health orders, or the illness of a performer, the Promoter reserves the right to take action under any of the previous two clauses.
By accepting the prize, each winner grants permission for their submission, image, and/or voice, as recorded, photographed, or filmed during their participation in the prize, to be used in connection with the Promoter or any of its related bodies corporate or the goods and services of any of them or the advertising or marketing of any of them, in any media whatsoever throughout the world, and the winner will not be entitled to any fee.
Liability Limitation
The Promoter acknowledges that there may be rights and remedies available to entrants under the Australian Consumer Law in the Competition and Consumer Act (2010) (Australian Consumer Law) that cannot be excluded, restricted or modified. However, to the fullest extent permitted by law, the Promoter shall not be liable for any loss, damage or personal injury suffered or sustained in connection with any prize/s (including but not limited to attendance at an event or travel undertaken during a current health warning, epidemic or pandemic) or any indirect or consequential loss, except for any liability that cannot be excluded by law.
The Promoter is not responsible for any incorrect or inaccurate information caused by an entrant or for any technical errors, omissions, interruptions, deletions, defects, delays in operation or transmission, theft, destruction, or unauthorized access to or alteration of entries that may occur in the administration of this competition or the equipment or programming associated with it.
The entrant is responsible for any costs associated with entering the Competition or claiming prizes, including internet service charges.
The Promoter, the Sponsors, and their associated agencies and companies are not responsible for any prizes that are damaged or lost in transit, or for late, lost, or misdirected mail.
The Promoter, the Sponsors, and their associated agencies and companies will not be held liable for any misadventure, accident, injury, loss (including consequential loss), or claim suffered by an entrant:
a) during the competition;
b) while undertaking any travel won or connected with their entry into the Competition;
c) in their participation in this Competition or in any Prize;
d) as a consequence of late, lost, or misdirected mail;
e) as a result of failure to comply with any of these terms and conditions; or
f) due to the publication of any material, including any statements made by any staff member, journalist, other entrants, or any other person.
The Promoter and its affiliates do not accept responsibility for any problems or technical malfunctions of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted, or misdirected entries, claims, or correspondence, whether due to error, omission, alteration, tampering, deletion, theft, or destruction or unauthorized access to, or alteration of, entries, and reserve the right to take any action that may be available.
If, for any reason, this Competition is unable to be conducted as planned, including but not limited to tampering, unauthorized intervention, fraud, administration, security, fairness, integrity, or proper conduct of this Competition, the Promoter reserves the right, in its sole discretion, to disqualify any individual who tampers with the entry process, take any action that may be available, or to cancel, terminate, modify, or suspend the Competition, subject to state legislation.
In the event of any outside act, agent, or event that prevents or significantly hinders the Promoter's ability to proceed with the Competition on the dates and in the manner described in these terms and conditions, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, or acts of terrorism, the Promoter may, in its absolute discretion, cancel the Competition and recommence it from the start on the same conditions.
All entries become the property of the Promoter and Sponsor. All opt-in entries will be entered into a database, and the Promoter and Sponsor may use the entrant's names, addresses, and telephone numbers for future promotional, marketing, and publicity purposes. By opting-in, entrants confirm their consent to allow their details to be used for this purpose. If entrants no longer consent to their details being used for future marketing purposes, they should contact the Promoter or Sponsor using the contact details provided below. Any request to update, modify, or delete the entrant's details should be directed to the Promoter or Sponsor.
Entry Details and Privacy
The entrant's personal information is being collected by the Promoter for the purpose of conducting this competition, including determining the winner. If an entrant is unwilling to allow this, they cannot participate in the promotion.
The Promoter collects information about entrants, including their name and contact details, which are provided during entry and when using the Promoter's services. The Promoter may also collect information from data houses, social media services, and affiliates for the purposes of running this competition, providing entrants with goods and services, promoting and improving its goods and services, providing targeted advertising based on online activities. The Promoter may disclose entrants' information to related companies located outside Australia, as well as service and content providers. Failure to provide requested information may result in the Promoter being unable to provide competition goods and services. The Promoter may disclose entrants' personal information to authorities if they are a prize winner or as required by law.
The entrant's personal information is being collected by the Promoter for the purpose of conducting this competition, including determining the winner. If an entrant is unwilling to allow this, they cannot participate in the promotion.
The Promoter collects information about entrants, including their name and contact details, which are provided during entry and when using the Promoter's services. The Promoter may also collect information from data houses, social media services, and affiliates for the purposes of running this competition, providing entrants with goods and services, promoting and improving its goods and services, providing targeted advertising based on online activities. The Promoter may disclose entrants' information to related companies located outside Australia, as well as service and content providers. Failure to provide requested information may result in the Promoter being unable to provide competition goods and services. The Promoter may disclose entrants' personal information to authorities if they are a prize winner or as required by law.