Dandenong Ranges Tour

Covid-19 Special Conditions and Rules

• The following rules, refund and cancellation policies are for all new bookings from the 1st  September 2020 until further notice.
• Cancellation is allowed up to 24 hours before departure. A full refund will be provided on all direct bookings on the website. (if booking via an agent, please check with them regards their cancellation policy)
• Date or tour changes are permitted up to 24 hours prior to the current departure date, subject to availability
• If customers have any symptoms for Covid-19 they will not be allowed to board the bus. They will need to reschedule or cancel the tour and get a full refund
• Passengers need to follow social distance and remain in their seat allocated by the driver
• Passengers need to keep the same seat for the complete trip
• Passengers need to use hand sanitiser before getting onto the bus
• Face mask to be worn (as per local government regulations)
• All passengers need to be fully vaccinated, and provide proof before boarding the bus
• Passengers will be required to provide details of all travellers at the time of booking (Name, Email, Phone)
• Around And About might have to cancel the tour on short notice if the driver is ill
• All other terms and conditions, rules and policies remain as is.

Payment and refund policy

• Prices may change without notice
• Full payment is required when booking online or via a booking agent
• Cancellations up to 21 days prior to departure will incur a cancellation fee of 10% tour price (if booked via agent extra cancellation fees might apply)
• Cancellations between 21 days and 7 days prior to departure will incur a cancellation fee of 25% tour price (if booked via agent extra cancellation fees might apply)
• Cancellations within 7 days result in loss of full fee
• Date or tour changes are permitted up to 7 days prior to the current departure date, subject to availability
• Failing to attend the tour, or arriving late at the pickup point will result in loss of all money paid
• All prices are in Australian Dollars including GST

Terms and Conditions

• Route and stops might vary due to unforeseen circumstances
• Tours may change or be cancelled due to unforeseen circumstances
• The Operator does not take responsibility for any injuries sustained whilst on the tour
• All activities are done at your own risk
• The Operator does not take responsibility for the loss or damage of any personal property
• The Operator highly recommends all passengers to have travel insurance coverage

Pickup and Bus Rules

• Passengers must be waiting outside the front of the selected pickup location 5 minutes prior to pick up time
• Pick up time might vary due to traffic conditions
• If your bus has not arrived with 10 mins of pickup time please contact us
• Seat belts must  be worn while travelling in the vehicle
• All passengers, including children, need to have a seat. (Baby seats available on request)
• No standing or moving seats while the vehicle is travelling
• No smoking on the bus
• No drinking of alcohol on the bus
• Passengers are welcome to eat and drink on the bus. (No Alcohol)
• All rubbish to be placed in the rubbish bin
• Remember to bring your own water bottle
• Free wifi while travelling back to Melbourne (end of tour). This is subject to a signal