Full-Day Luxe Rottnest Island Seafood Cruise & Ferry Transfers

• Unless caused by gross negligence or wilful misconduct, the Company and/or its owners and operators do not accept any responsibility whether in tort contract or otherwise for injury to, or death of, any of its passengers whether during a cruise, boarding or disembarking or on the ferry terminal boarding jetties or any other jetties or wharves used whilst passengers are on board, boarding or disembarking. 
• Further, no liability, either expressed or implied, will be accepted for the loss of damage of luggage or other personal items. 
• If any term or condition contained herein shall be rendered null or void by the trade Practices Act 1974 as amended (‘the Act”), this contract shall take effect as if any such term or condition be void but only to the extent that the same is inconsistent with the Act. 
• The Company reserves the right to alter future schedules and prices, or substitute one vessel with another if considered necessary, at any time. 
• The Company reserve the right to refuse Services if it is deemed that a Customer is intoxicated, abusive or threatening any of the Company’s employees, contractors or passengers. No refund shall apply in this case. 
• If the Customer disregards any directions given by the Company’s employees or contractors, it may result in being removed from the vessel or premises. No refund shall apply in this case.
• In respect to any cancellation of any Service, the Company will endeavour to reschedule the cruise within 12 months of the date that was cancelled. All prices are in Australian dollars (AUD) and include GST (Goods and services tax). 
• Payment and Cancellation Policy for bookable Services, excluding Christmas Lights Services: This section refers to all publicly bookable Services, excluding any Christmas Lights Services. 
• The Company needs to take payment from the Customer at the time of booking to secure the Services otherwise the Services shall be considered tentative only and subject to cancellation or amendment at the Company’s discretion with no notice to the Customer. 
• The Company’s policies allow for the fact that life can change, but also reflects the fact that the Company may lose the opportunity to sell seats or incurs costs cancellation or amendment of Services are requested. 
• Should the Customer cancel or amend their booking for any reason, any card administration fees incurred by the Company shall be retained from any refund and shall not be included in the amounts referred to below. 
• Any amendments or cancellations up to 14 days prior to the departure date shall be refunded in full. 
• From 14 days to 72 hours prior to the departure date, 50% ticket price will be refunded Cancellations or amendments from 72 hours onwards, or failure to attend will be charged 100% ticket price The 
• Company may make reasonable endeavours to re-schedule the Services if this is requested and reasonably possible. However, the Company shall be under no obligation to re-schedule the Services. If the Company agrees to reschedule the Services from 72 hours prior to start of the day of departure, and catering has been provided, the catering cost advised for that cruise will be charged, plus an administration fee of $10, which covers the staff cost of fulfilling catering orders related to those Services. 

DEPOSITS 

Full payment is required at the time of booking of Services. If the Company agrees because the booking is material enough, a 20% non-refundable part payment (“Deposit”) is due at the time of booking. 
If a Deposit it taken, full payment is due 30 days prior to departure, unless the Company agrees otherwise with the Customer. If this is not received by the time agreed, the Company may cancel the booking and retain the Deposit.

Group Discounts 

If the group is significant enough to have received a discretionary discount, and passenger numbers drop below the required numbers, the Company reserves the right to increase the price to the rate applicable to the number of people travelling. 

Cancellation or Re-Scheduling by the Company 

In the event of a cancellation by the Company of any Services due to inclement weather or any force majeure event, the Company will endeavour to re-schedule the cruise or a full refund will be offered if the Customer is unable to reschedule. 

Companion Card 

Companion Card holders plus their companions are accepted on the Company’s Dolphin and Scenic Marine Cruises. Where food or drink components of a cruise are included, the companion is required to pay for this. 

Photography 

The Company’s photographers may be present on Services and may take images which may be used in marketing material. The Customer can opt out of being included in these images. 

Privacy Policy 

The Company will only use any personal data collected during the booking process in accordance with the National Privacy Principles established under the Privacy Act 1988 (Cwlth) and the Company’s Privacy Policy. The information provided by the Customer during the booking process (“Personal Information”) and any other information sent to the Company by the Customer or otherwise obtained by the Company about the Customer is only used for the purposes of fulfilling requests for our products; providing a personalised service and highlighting new Services; maintaining accounts and records; statistical analysis and conducting market research surveys; assessing and evaluating the use that is being made of the Company’s website. The Company’s website uses cookies for collecting user information and the data collected in this way may be processed in the same way as other data submitted as outlined above and for the same purposes. If the Customer do not wish their Personal Information to be handled in this way, they may cancel the booking process. Credit card details are not viewable to the Company or any other parties. The Company may amend this Privacy Policy from time to time.